AnsweredAssumed Answered

USB "INSTRNo connection, please try again" IntuiLink Data Capture (3014A)

Question asked by lucas_tple on Jul 18, 2013
Latest reply on Oct 11, 2014 by sergeploue

Like • Show 0 Likes0
Comment • 11

Hello,

I am trying to connect laptop via USB with my scope.
I have the following software installed:
• IO Agilent Libraries Suite 16.3
• 2000, 3000, 4000 InfiniiVision X-Series Oscilloscope IVI and MATLAB Instrument Drivers
• IntuiLink Data Capture for Agilent Oscilloscopes
• Agilent Command Expert Downloads

When I start “Agilent Connection Expert” my scope is found.

However, when I start “IntuiLink Data Capture” the following happens:
- I choose “Agilent 2000/3000 series”
- Click “Find Instrument” button -> address shows up
- When I click OK in the same window there is information *“INSTRNo connection, please try again”*I do not know what the problem is because everything before looked like scope was successfully found.

A similar thread was already posted: Intuilink &amp InfiniiVision DSO-X 2014A
The conclusion was that IntuiLink was not supported by Windows 7 but according to the “readme.txt”
http://www.home.agilent.com/upload/cmc_upload/All/AgilentDataCapture0430_readme.txt
it should be already compatible with Win7.

I tried to run IntuiLink in compatibility with Win XP (right click on the icon -> compatibility tab -> did not work)

Am I missing something?

I would appreciate any suggestions.

OS: Win 7 Enterprise 64-bit (SP 1)
Scope: Agilent DSO-X 3014A
Firmware: 02.35.2013061800
Intulink Data Capture: 4.3.0

Attachments

No one else has this question

Outcomes

hognala

Jul 19, 2013 10:51 AM

You should capture an IO Monitor log while trying to open a connection to the scope. That would give us some hint as to what kind of communication issue is happening.

To capture the IO Monitor log:

1. Start IO Monitor. From the Agilent IO Control icon, select: Utilities > IO Monitor.
2. On the IO Monitor screen, select the *Start Capturing Messages* button.
3. Open IntuiLink Data Capture and try to open a connection. Once it has completely failed go back to IO Monitor
4. Stop capturing in IO Monitor by clicking the *Stop Capturing Messages* button.
5. Then, save the IO Monitor .xml log by going to File > Save Messages as...
6. Post your IO Monitor log here and we can take a look at it.

Actions

lucas_tple @ hognala on Jul 22, 2013 11:44 PM

Hello,
Thank you for your reply.

Please find attached the log file you requested.

The scope's behavior was the same as I described in my first post.

Lucas.

Attachments

IntuiLink_conn_failed_IOMonitorLog.xml10.9 KB

Actions

hognala

@ lucas_tple on Jul 23, 2013 7:23 AM

Hey Lucas,

It looks like that IntuiLink uses both the VISA and SICL libraries. We need to capture both layers to see what is truly going on. Follow these updated instructions to gather another log:

1. Start IO Monitor. From the Agilent IO Control icon, select: Utilities > IO Monitor.
2. From the menubar choose Tools > Options...
3. Make sure the Monitor Messages and Display Messages boxes are checked for both *Agilent VISA* and *SICL*
4. Change the Message Limit to *10000*
5. Click *OK*
6. On the IO Monitor screen, select the *Start Capturing Messages* button.
7. Open IntuiLink Data Capture and try to open a connection. Once it has completely failed go back to IO Monitor
8. Stop capturing in IO Monitor by clicking the *Stop Capturing Messages* button.
9. Then, save the IO Monitor .xml log by going to File > Save Messages as...
10. Post your IO Monitor log here and we can take a look at it.

Alan

Actions

lucas_tple @ hognala on Jul 24, 2013 6:55 AM

Hello,
This is the log file recorded according to your last guidelines.

Lucas.

Edited by: lucas_tple on Jul 24, 2013 7:55 AM

Attachments

AgilentVisa_SICL_IOMonitorLog.xml4.3 MB
IOMonitor_options_settings.png46.4 KB

Actions

lucas_tple @ lucas_tple on Aug 7, 2013 3:10 AM

Hello,
Does anybody have any ideas?

Thank you for any suggestions.

Lucas

Actions

hognala

@ lucas_tple on Aug 7, 2013 12:44 PM

Somehow watching got turned off for this thread. I'll take a look at the logs you sent.

Actions

hognala

@ hognala on Aug 7, 2013 1:06 PM

The IO Monitor log has a bitmap embedded in it, but you are still getting an error?

Actions

lucas_tple @ hognala on Aug 12, 2013 1:04 AM

Yes, I am still getting the same error.
Please let me know if you need any additional logs.

Lucas.

Actions

hognala

@ lucas_tple on Aug 12, 2013 8:49 AM

Private Message me your email address and I'll submit this to the right support group at Agilent.

Actions

lucas_tple @ hognala on Sep 13, 2013 7:10 AM

Hello,

Do you have any feedback from the support group?

Regards,
Lucas

Actions

sergeploue @ lucas_tple on Oct 11, 2014 1:45 PM

Hello,

I have similar problem in france because in control panel / international settings, the default decimal separator is a comma, and Intuilink data capture need a dot to haven't this bug...
The exact reason..i don't know.
Hope this help.

Serge

Actions

11 Replies

hognala Jul 19, 2013 10:51 AM
Mark Correct
Correct Answer
You should capture an IO Monitor log while trying to open a connection to the scope. That would give us some hint as to what kind of communication issue is happening.

To capture the IO Monitor log:

1. Start IO Monitor. From the Agilent IO Control icon, select: Utilities > IO Monitor.
2. On the IO Monitor screen, select the *Start Capturing Messages* button.
3. Open IntuiLink Data Capture and try to open a connection. Once it has completely failed go back to IO Monitor
4. Stop capturing in IO Monitor by clicking the *Stop Capturing Messages* button.
5. Then, save the IO Monitor .xml log by going to File > Save Messages as...
6. Post your IO Monitor log here and we can take a look at it.
Like • Show 0 Likes0
Actions
- lucas_tple @ hognala on Jul 22, 2013 11:44 PM
  Mark Correct
  Correct Answer
  Hello,
  Thank you for your reply.
  
  Please find attached the log file you requested.
  
  The scope's behavior was the same as I described in my first post.
  
  Lucas.
  Attachments
  - IntuiLink_conn_failed_IOMonitorLog.xml10.9 KB
  Like • Show 0 Likes0
  Actions
  - hognala @ lucas_tple on Jul 23, 2013 7:23 AM
    Mark Correct
    Correct Answer
    Hey Lucas,
    
    It looks like that IntuiLink uses both the VISA and SICL libraries. We need to capture both layers to see what is truly going on. Follow these updated instructions to gather another log:
    
    1. Start IO Monitor. From the Agilent IO Control icon, select: Utilities > IO Monitor.
    2. From the menubar choose Tools > Options...
    3. Make sure the Monitor Messages and Display Messages boxes are checked for both *Agilent VISA* and *SICL*
    4. Change the Message Limit to *10000*
    5. Click *OK*
    6. On the IO Monitor screen, select the *Start Capturing Messages* button.
    7. Open IntuiLink Data Capture and try to open a connection. Once it has completely failed go back to IO Monitor
    8. Stop capturing in IO Monitor by clicking the *Stop Capturing Messages* button.
    9. Then, save the IO Monitor .xml log by going to File > Save Messages as...
    10. Post your IO Monitor log here and we can take a look at it.
    
    Alan
    Like • Show 0 Likes0
    Actions
    - lucas_tple @ hognala on Jul 24, 2013 6:55 AM
      Mark Correct
      Correct Answer
      Hello,
      This is the log file recorded according to your last guidelines.
      
      Lucas.
      
      Edited by: lucas_tple on Jul 24, 2013 7:55 AM
      Attachments
      AgilentVisa_SICL_IOMonitorLog.xml4.3 MB
      IOMonitor_options_settings.png46.4 KB
      Like • Show 0 Likes0
      Actions
      - lucas_tple @ lucas_tple on Aug 7, 2013 3:10 AM
        Mark Correct
        Correct Answer
        Hello,
        Does anybody have any ideas?
        
        Thank you for any suggestions.
        
        Lucas
        Like • Show 0 Likes0
        Actions
        hognala @ lucas_tple on Aug 7, 2013 12:44 PM
        Mark Correct
        Correct Answer
        Somehow watching got turned off for this thread. I'll take a look at the logs you sent.
        Like • Show 0 Likes0
        Actions
        hognala @ hognala on Aug 7, 2013 1:06 PM
        Mark Correct
        Correct Answer
        The IO Monitor log has a bitmap embedded in it, but you are still getting an error?
        Like • Show 0 Likes0
        Actions
        lucas_tple @ hognala on Aug 12, 2013 1:04 AM
        Mark Correct
        Correct Answer
        Yes, I am still getting the same error.
        Please let me know if you need any additional logs.
        
        Lucas.
        Like • Show 0 Likes0
        Actions
        hognala @ lucas_tple on Aug 12, 2013 8:49 AM
        Mark Correct
        Correct Answer
        Private Message me your email address and I'll submit this to the right support group at Agilent.
        Like • Show 0 Likes0
        Actions
        lucas_tple @ hognala on Sep 13, 2013 7:10 AM
        Mark Correct
        Correct Answer
        Hello,
        
        Do you have any feedback from the support group?
        
        Regards,
        Lucas
        Like • Show 0 Likes0
        Actions
        sergeploue @ lucas_tple on Oct 11, 2014 1:45 PM
        Mark Correct
        Correct Answer
        Hello,
        
        I have similar problem in france because in control panel / international settings, the default decimal separator is a comma, and Intuilink data capture need a dot to haven't this bug...
        The exact reason..i don't know.
        Hope this help.
        
        Serge
        Like • Show 0 Likes0
        Actions

USB "INSTRNo connection, please try again" IntuiLink Data Capture (3014A)

Attachments

Outcomes

Attachments

Attachments

Related Content

Recommended Content