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Genesys Won't Run Unless I Start it as Admin

Question asked by mark_bailly on Jul 10, 2014
Latest reply on Aug 3, 2014 by mingal
As a normal user when I click on the Genesys icon, the splash screen comes up for a split second but nothing else happens. No process appears in the task manager. If I click the icon and "Run as Admin" it starts without a problem (after I enter the admin password). But I need to run it as a normal user in order to have access to my corporate network drives. I am running Genesys 2012 on Win 7 with a hardware dongle.