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E4402B 1DR license key is missing

Question asked by Sync on Apr 10, 2014
Latest reply on Apr 10, 2014 by Sync
Dear Agilent team

Please help to retrieve the license key of E4402B s/n : US40241400
The license key 1DR is missing. I cannot reduce RBW below 1 kHz. Option 1DR is listed on System view and rear panel label of the analyzer but License view is not listed.

Thanks  

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