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DSO81304 scope doesn't detect probe(2795N)

Question asked by aarun on May 3, 2014
Latest reply on May 4, 2014 by algoss
I'm facing an issue with an Infiniium oscilloscope (DSO 81304) and an active probe (2795A). The scope doesn't load up the probe number or recognize it in any way. Most of the time it displays a 'read error'. I have verified that the scope functions correctly with other probes.Could you guys suggest a solution to this problem?