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HP 83631B service support software

Question asked by gkrik on May 13, 2012
Latest reply on Jun 28, 2012 by gkrik

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Hi to all.
We have an HP 83631B which has showed a problem. As a first step in order to fix it we are trying to use the service support software and do the adjustments. Unfortunately the two disks accompanying the source, as well as our backup set, are damaged. I tried to locate the software here, but I can't find it anywhere. Could anyone please help me with that? Thanks in advance...

George

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jvall May 21, 2012 10:24 PM
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To the admin that keeps moving this thread to the Network Analyzer forum: *Stop it!* This is source; not a network analyzer!
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- tabbott @ jvall on May 22, 2012 1:32 PM
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  Hi -
  
  I am the admin who relocated this post to the Network Analyzer Forum as the Agilent 83631B is a dedicated source optimized for use with Agilent 8510 systems.
  
  Unfortunately, the Agilent Signal Generator division did not support this obsolete source so I do not have access to the materials requested.
  
  I'll see if I can get someone to assist from the Agilent Network Analyzer division (they support Agilent 8510 systems).
  
  Sorry for the back and forth -
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gkrik May 22, 2012 1:38 PM
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Thank you for your reply. I hope someone will be able to shed some light on this matter.
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- tabbott @ gkrik on May 23, 2012 9:54 AM
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  to be migrated, sourceId: 101941
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  - gkrik @ tabbott on May 23, 2012 10:10 AM
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    Thank you for your reply. However, I have already been there (I mean Worldwide Customer Support & Services Marketing)-the response I get is "Not orderable, Contact Agilent for repair service". I have also been in contact with the local Agilent partner but I am still waiting (for 2-3 weeks) an answer. So, if I get it right, you say I should contact US Roseville Parts?
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    - tabbott @ gkrik on May 23, 2012 11:12 AM
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      Hi George -
      
      My internal tool says the part is available - the link I provided you says it is not (sorry - that was not what I expected).
      
      To anticipate any more run around - I called the following number to be sure I am pointing you in the right direction. I am assurred the folks here will listen to you and try to help.
      
      Please call Agilent repair & calibration at 1 800 829-4444 Press #, then 1
      
      They should be able to verify part availability, pricing, or repair instructions.
      
      I sure hope the path gets easier for you.
      
      Regards -
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      - gkrik @ tabbott on May 23, 2012 12:35 PM
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        OK, thank you. I will try that also and see if I can find a solution.
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gkrik May 29, 2012 5:32 AM
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(continuing this thread) I have finally managed to get a working (;) set of disks in our drawers. But now I have the problem of migrating them to HP Basic for Windows. I have used the LIF utilities tools from this website and, although the process appears (of copying them to dos disks with lifcopy) to be completed without problems, when I load the OPV_8360 file to the HP Basic for Windows environment, I get an "Error 58, Improper file type".
I am not sure what the problem is. I have been scrabbling within manuals, application notes and the internet for the past two days, not finding a solution. I only suspect that some parameters are not correct during the migration (even though I have tried with the CONFIGURE statement to approximate the HP Basic / 9000 environment, with no success either). Has anyone been confronted with a similar problem?

PS. I am not sure whether this is the right place to post such questions, but I have placed it here since it is related to our source and I also could not find a more related (sub-)forum.
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dhamilton Jun 28, 2012 9:59 AM
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GKRik,

What problem are you having with the 83631?
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- gkrik @ dhamilton on Jun 28, 2012 11:38 AM
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  The problem we are having is that we get an RF unlocked error from it and the generator cannot provide RF output. Running the diagnostics it looks like the problem lies within the YO driver circuit. There are some automated tests for trying to adjust this, and this is where the service software pops in. Not that I have much hope this will solve the problem, but I would like to take any step possible before trying to replace the YO. And even if we replace it, it is recommended to run this software again...
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HP 83631B service support software

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