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E8362B PNA Network Analyzer Error Message

Question asked by morozco on Feb 22, 2008
Latest reply on Feb 25, 2008 by Dr_joel

There is a user that is encountering an error message with his E8362B PNA Network Analyzer.  The message is:

"fpservice Module has encountered a problem.  We are sorry for the inconvenience."  (Standard report error to Microsoft screen)

The PNA locks up completely needing a hard shutdown. 
Does anyone have any clue or idea on how to resolve this issue?