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E8362B PNA Network Analyzer Error Message

Question asked by morozco on Feb 22, 2008
Latest reply on Feb 25, 2008 by Dr_joel

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Hello,

There is a user that is encountering an error message with his E8362B PNA Network Analyzer. The message is:

"fpservice Module has encountered a problem. We are sorry for the inconvenience." (Standard report error to Microsoft screen)

The PNA locks up completely needing a hard shutdown.
Does anyone have any clue or idea on how to resolve this issue?

Thanks

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Dr_joel Feb 25, 2008 5:59 PM
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This is the front panel services, and it sometimes happens if you plug in a USB device into the front panel that, for example, pulls too much current from the front panel USB. In such a case, the FP processor reboots, and the windows doesn't see it anymore.

I think a lot of these issues have been resolved with the newer firmware. Can you post the FW revision that you are using?
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E8362B PNA Network Analyzer Error Message

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