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HP3458A err message

Question asked by Robbie on Oct 4, 2011
Latest reply on Oct 10, 2011 by lhornburg

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Can anyone tell me what "err" means (other than the obvious!). I get it when either turning on HP3458A or when doing a "test" function from the front panel. The "err" message appears when it finishes doing ROM and RAM tests and when it starts the "Slave test".
I have two 3458A's one says "self test failed" when it gives up; the other fails to a "VDC" state.

If it is beyond the user to fix can you tell me where I need to send them to get fixed, please.

Thanks

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lhornburg Oct 6, 2011 10:21 AM
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Yes you are correct, it means exactly what you think it does, there is an error. Now you need to read the error message by checking it on the front panel so we know what were dealing with. See page 31 of the user's guide for instructions on how to check the error messages then please reply with the messages so we can help you out.
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Robbie Oct 10, 2011 9:17 AM
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202 hardware failure slave test AC board
and fails to V DC

Thanks
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lhornburg Oct 10, 2011 1:35 PM
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Hello Robbie,

Unfortunately this means there is probably an issue with A2 board, which is the AC converter assembly. I would suggest sending it in to an Agilent service center for repair. The USA contact number is

toll-free:
+1 800 829-4444 Press #, then 3
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HP3458A err message

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