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HP3458A err message

Question asked by Robbie on Oct 4, 2011
Latest reply on Oct 10, 2011 by lhornburg

Can anyone tell me what "err" means (other than the obvious!). I get it when either turning on HP3458A or when doing a "test" function from the front panel. The "err" message appears when it finishes doing ROM and RAM tests and when it starts the "test".
I have two 3458A's one says "self test failed" when it gives up; the other fails to a "VDC" state.

If it is beyond the user to fix can you tell me where I need to send them to get fixed, please.