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New MSO9064A - Infiniium stopped running.

Question asked by xmo on Mar 12, 2013
Latest reply on Mar 13, 2013 by algoss
We received a brand new MSO9064A today - it sure is a beautiful instrument.  

We un-boxed it and set it up on the bench - then did the first thing every new scope owner does - hooked it up to an audio oscillator and had it display a 1000 Hz sine wave.  

We went to lunch and when we came back the display was frozen and Windows reported that Infiniium was not responding. A reboot brought it back to life but this is quite unsettling to see from a brand new $20,000.00 instrument.

The instrument reports that its firmware version is 04.10.0010.  Does it need a firmware update already or is there something else that could be responsible?