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IO Libs 16.2 Installation Error

Question asked by garyd on Mar 23, 2012
Latest reply on Mar 23, 2012 by garyd
During the installation of IO Libraries 16.2 I receive an error at the point that it tries to start the service. 

*"Windows could not start the Agilent IO Libraries Service service on Local Computer.*
*Error 1053: The service did not respond to the start or control request in a timely fashion."*

Restarting the laptop or trying to start the service from the management console does not work.
The same error message is returned.

This Agilent managed laptop previously has had several other versions of IO Libs installed with
no problem. In fact 16.1 will still install without a problem.....just not 16.2.

I have temporarily disabled SEP12 during the installation as well as making sure that nothing
else is running that may interfere with the process. I have also browsed these and some other
technical forums trying different "fixes" that have not yet panned out.

Any suggestions would be greatly appreciated.