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53220A LXI Comms Intermittent

Question asked by on Dec 14, 2011
We are occasionally having problems communicating with our new 53220A's.  We have 5 systems all with one of these instruments, and it is the only instrument giving us any problems.  Details:
1) We are using LXI, fixed IP address
2) It is a closed network, only with Agilent equipment
3) The unit's webpage works flawlessly (no issues seen when using instrument "interactively")
4) We occasionally have to retry comms commands, like TVISADEVICE OPEN, or other commands like setting up instrument
5) We do not see errors on the instrument, the problem shows itself like the comms commands are simply missed
6) We have had to retry 2-4 times, but retrying always seems to works