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VRF-Support_Numbers

Question asked by VRFuser on Oct 26, 1996
send q VRF-Support_Numbers vrf ww

from: Greg Goebel / HP-MXD
      gvg@lvld.hp.com / 970-679-3030 / FAX 970-679-5971
to:   VRf
date: Sunday, 27 October 1996 1449 MST

Hi All:

We in PCTM Support just came into a useful document that Partner Ted suggests
I share with the VRf.

I realize this list is much more useful for North American customers than
elsewhere, but I think it is useful to provide information even if it is
incomplete.  My apologies for the document's limitations.

[%%] regards -- gvg




Your Guide To Key HP Support Numbers

* HP recently published a wallet-sized directory of HP support numbers (PN
5965-4800 EUC).  This document provides an electronic equivalent of these
numbers.

To read this document, note that:

% Times are in military 24-hour format (where, say 0900 is 9:00 AM and 1300
   is 1 PM) with ":" denoting a range.
% "All times" means "24 hours a day, 7 days a week".
% "PST" means "Pacific Standard Time" (West Coast US).
% "M:F" means "Monday through Friday", "SAT" means "Saturday".


[%%]


* BEFORE PURCHASE:

  __________________________________________________________________________

  PHONE SUPPORT
  __________________________________________________________________________

  hp_product                      where_and_when            contact
  __________________________________________________________________________

  HP Pavilion PC                  US & Canada: all times    800-724-6631
  ______________________________                            800-PC-HOME1

  printers, scanners,             US: 0600:1700 PST, M:F    800-752-0900
  fax/copiers, plotters,
  printer/copiers, JetDirect      Canada:                   800-387-3867
  cards, Vectra/OmniBook PCs,     0830:1700 local time M:F
  information storage products,
  PC servers, workgroup network
  products, and uninterruptible
  power supplies

  __________________________________________________________________________

  FAX RETRIEVAL SERVICE
  __________________________________________________________________________

  printers, scanners, handhelds,  US & Canada: all times    800-231-9300
  fax/copiers, plotters,
  printer/copiers, JetDirect
  cards,
  Pavilion/Vectra/OmniBook PCs,
  information storage products,
  PC servers, network products,
  and uninterruptible power
  supplies
  __________________________________________________________________________

  ONLINE PRODUCT INFORMATION
  __________________________________________________________________________

  printers, scanners, handhelds,  Worldwide: all times      http:/www.hp.com
  fax/copiers, plotters,
  printer/copiers, JetDirect                                America Online:
  cards,                                                    Keyword:  HP
  Pavilion/Vectra/OmniBook PCs,
  information storage products,
  PC servers, network products,
  and uninterruptible power
  supplies
  __________________________________________________________________________

  AUTOMATED RESELLER LOCATOR
  __________________________________________________________________________

  provides reseller referals      US: all times             800-243-9812
  for most computer products
  __________________________________________________________________________



* AFTER PURCHASE:

  __________________________________________________________________________

  PHONE SUPPORT
  __________________________________________________________________________

  hp_product                      where_and_when            contact
  __________________________________________________________________________

  JetDirect printer network        US & Canada:             208-323-2551
  cards, LaserJet 4Si, 4V, and     0500:1700 PST M:F
  5Si printers
  ______________________________

  other printers, scanners,        US & Canada, English     208-323-2551
  fax/copiers, plotters, and       0500:2100 PST M:F
  printer/copiers                  0800:1500 PST SAT
                                 
                                   US & Canada, French      800-387-3867
                                                            PRESS 1
  ______________________________

  HP Pavilion PC                   US & Canada: all times   800-724-6631
                                                            800-PC-HOME1
  ______________________________

  OmniBook Notebook PC             US & Canada:             970-346-8682 
                                   0500:1700 PST M:F
  ______________________________

  handheld calculators             US & Canada:             970-392-1001
                                   0800:1500 PST M:F
  ______________________________

  palmtop computers                US & Canada:             970-392-1001
                                   0500:1700 PST M:F
  ______________________________

  information storage products     US & Canada:             970-635-1500
                                   0630:1630 PST M:F
  ______________________________

  Vectra PC, uninterruptible       US & Canada:             970-635-1000
  power supplies, and workgroup    0600:1700 PST M:F
  network products:
  ______________________________

  NetServers:                      US & Canada:             970-635-1000
                                   0500:1900 PST M:F 
                                   0800:1400 PST SAT
  __________________________________________________________________________

  SUPPORT DOCUMENTS VIA FAX
  __________________________________________________________________________

  printers, scanners, handhelds,   US & Canada:  all times  800-333-1917
  fax/copiers, plotters,                                    PRESS 1
  printer/copiers, JetDirect
  cards,
  Pavilion/Vectra/OmniBook PCs,
  information storage products,
  PC servers, network products,
  and uninterruptible power
  supplies:
  __________________________________________________________________________

  ONLINE PRODUCT INFORMATION
  __________________________________________________________________________

  printers, scanners, handhelds,   worldwide:  all times    http:/www.hp.com
  fax/copiers, plotters,                                   
  printer/copiers, JetDirect                                America Online:
  cards,                                                    Keyword: HP
  Pavilion/Vectra/OmniBook PCs,
  PC servers, network products,                             Compuserve:
  and uninterruptible power                                 Go: HP
  supplies
                                                            Modem BBS:
                                                            208-344-1691
  __________________________________________________________________________

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